| Permits
Requirements vary depending upon the country of import. It is best
to check with your local Agriculture Department for the exact permits
necessary. Most countries require the use of an Import Permit. It
is the importer’s responsibility to have all the necessary
import permits. Note that in some countries, an original import
permit (not a photocopy) needs to be presented at customs. It is
the importer’s responsibility to check this and any other
local requirement with the customs office beforehand to avoid any
delays, for which we cannot be held responsible. All other paperwork
including CITES, Export Permits, and Phytosanitary Certificates
will be supplied free of charge by Malesiana Tropicals.
CITES
The Convention on the International Trade of Endangered Species
was established to protect many rare animals and plants from illegal
trade. All CITES-listed plants sold by Malesiana Tropicals are artificially
propagated and are shipped with appropriate CITES permits.
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Import
Duties
Imports from Malaysia into most countries are duty free, or duties
only apply for goods over a certain value. Payment of duties or
other importation levies are the responsibility of the importer.
Make sure you know all the requirements as this can cause delay
at customs, for which we cannot be held responsible.
Shipment
It is usually not necessary to arrange to pick up your plants from
an international airport or plant inspection facility; our shipping
agents, DHL Worldwide Express and EMS Poslaju, will deliver the
plants directly to your address once they have passed through customs.
A free parcel-tracking service is available at the DHL
web page.
Disclaimer
The guarantee of quality is void if the damage is due to
unnecessary delays caused by the shippers. importer or his agents, or
due to any deficiency in import documentation, which is the
responsibility of the importer. The guarantee of quality is also
voided if the damage is due to outside influences beyond our control,
(such as delays in postal services, inefficiency of courier services,
strikes or terrorism or fire or Acts of God, or extreme weather
conditions, cold weather, etc..)
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